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 Les lettres de récrimination

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AuteurMessage
Hermione
Foodist'Catz
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Age : 57
Mood : vagabonde
Chuis où? : Lausanne, Suisse

MessageSujet: Les lettres de récrimination   Lun 9 Aoû - 17:02

Rappel du premier message :

Vous pouvez, dans ce topic, insérer tout ou partie des lettres (ou mails) de récrimination que vous avez écrites et dont vous êtes content(e)s. C'est amusant à lire et ça peut être utile !
Note : je ne sais pas si je le place bien, ne pas hésiter à déplacer le topic si nécessaire.
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AuteurMessage
Billie
GreatCatz
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Age : 34
Mood : vivement les vacances !
Chuis où? : à l'Ouest

MessageSujet: Re: Les lettres de récrimination   Ven 8 Nov - 11:23

cool !

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Adalina
HappyCatz
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Age : 34
Mood : famille
Chuis où? : dans mon nid

MessageSujet: Re: Les lettres de récrimination   Ven 8 Nov - 11:50

Tant mieux!

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Lili
SmartAssCatz
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MessageSujet: Re: Les lettres de récrimination   Ven 8 Nov - 17:42

ah un premier pas, pourvu que ça dure

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Hermione
Foodist'Catz
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Age : 57
Mood : vagabonde
Chuis où? : Lausanne, Suisse

MessageSujet: Re: Les lettres de récrimination   Dim 21 Aoû - 18:42

Un mail que je viens d'envoyer à la boîte irlandaise qui a organisé nos 3 jours de marche (sur les 2 semaines de visite au total) en Irlande. Désolée, il est en anglais, et trop long à traduire. J'ai pris le format de leur formulaire de feedback.

What did you think of the accommodation used throughout your holiday?
It was fine. The Sunnybank B&B in Killarney is OK, small rooms,but very clean and good position in the town. The Hillcrest B&B in the Black Valley is also fine, also very clean, even if the rooms are a bit bare and drab. The Lough Acoose B&B in Glencar is wonderful, with a very warm and welcoming hostess and great rooms and bathrooms. The Incherea House in Glenbeigh is good, nice hostesses, small but clean rooms. 

What did you think of the organisation and information about your holiday both before you arrived and once you were with Ireland Walk Hike Bike?
The organization with the luggage is perfect, so is the one with the B&Bs.
The list you give of what we should take with us on the tour is way too big. If we really had taken all that with us, we would have been carrying tons of useless stuff. I suggest that you prioritize things: walking shoes are a must, for instance, but lunch boxes, really? We didn't take any and it was fine. Also, you specifically say that rainproof capes are a bad idea and not to take any. Well, the only one of us 4 who had one was the only one to not be totally soaked on that awful second day (see below), and we saw other people with them, so no, not a bad idea. Also, you never mention walking sticks, and the would have helped me immensely on that fateful second day (see below).

What do you think of the walks you did? Would you like to see any changes; for example, easier or more difficult, or with more variety?
First of all, the instructions are really bad. This is due to several things: 
1) At the very beginning (first day, instructions 1 to 11), it took us 10 minutes of walking around Muckross House to understand that the instructions started not where the cab had let us out, just in front of Muckross House, but much further back in Killarney, and that therefore, we were looking for signs that couldn't be there and going in the wrong direction. I suggest that you give two alternate sets of instructions, one for people walking from Killarney center, and one for people who get dropped by the cab.
2) You never give any distances or walking times. Now, you told me on the phone that you didn't want to write down walking times, because it varies depending on people.  Well, I live in Switzerland, land of many hike trails, and every single one is labeled with a walking time. Everybody knows it's an average one, and if you're a good and fast walker, it will be shorter, and if you're a slow walker, it will take you longer. It's exactly the same in France, by the way. And it certainly helps to know that from this point to that, it should take approximately X minutes. For instance, during the second walking day, there is a choice between an option 1 (instructions N°19  to 30) and an option 2 (instruction N°31), yet it's impossible to know which one is shorter and/or easier! In general, this is a huge problem. If I had known, on the second day, that from instruction 33 to the end was another 3.5 hour walk in the pouring rain, of which 2 hours of going up and down in a scree, I would have stopped at the Cookie Monster cafe and ordered a cab to the Lough Acoose B&B, given the state of exhaustion I was already in.
3) Some instructions you give have no meaning for someone who doesn't know the land. for instance, 2nd day, point 1 "Pass the road which ... has crossed the Gap of Dunloe"; how can we know that a given road has crossed this gap? Day 1, point 15 "At the top go left..."; we missed the top, as the road continued to go up. By chance we ended up at point 17 and could continue. Instructions to go to "Incherea House" start with "Go through Glenbeigh Village"; from where we arrive in the village, this means going at the exact opposite of where the B&B is; why not explain to turn left at the Towers pub? In general, we were often left wondering where to go next, and had a hard time figuring it out.
4) The map given is not of a good scale. In Switzerland, we're used to the 25'000:1 from the Swiss Topographic Institute, which are good for hiking.

Second of all, you give no hint of difficulty. Nobody ever asked us how fit we were, and I didn't have a clue that the second day walk would be so hard. Yes, it would have been less hard in better weather of course, but if I had known that there would be 4 hours (2 in normal weather, I'm guessing) of going up and down screes, I never would have planned to do it. You see, I have no problem walking for long times on small paths and grassy lands (and the first and third day walks were fine), but I do have an inborn balance problem, which, for instance, means I cannot ride a bike (I keep falling) or go mountain-skiing (again, I keep falling), so I would never willingly go on a walk that entails going up and down rocky trails. As is, with the rain making it so slippery and even with my SO helping me out, I fell at least 10 times, and we walked from 10am to 6:30pm, only stopping 15 minutes under a rock to eat our sandwiches. I'm 55, in good physical shape (I exercise several times a week) but no sportswoman, and I have never in my life been in such a state of exhaustion. I only arrived till the end because it was that or a helicopter, and at several points I really really wondered if I could make it. So you should definitely present several alternative walks, and explain the level of difficulty of each one.

Thirdly, I would expect a firm like yours to have someone who gets up early each day and gets apprised of the weather report. I know that Irish weather is unpredictable, but I can't imagine that on the same day, you have no weather service which enables you to know what the weather will be like in this or that valley. You should had phoned us on Wednesday August 3rd morning at the Hillcrest B&B and informed us that it would be very rainy and windy that day in the Black Valley, that the walk would be hard, with hours of going up and down scries in the rain and on slippery terrain. Then it would have been our choice to go or not. Other people were probably better informed than us, because we didn't meet many people, and several of those we met had a cape and walking sticks. As it is, we went there unknowingly, and it was awful. A total nightmare, especially for me with my balance problems. We didn't see any of the landscape, what with rain and wind in our eyes, and watching and calculating each step we had to take. We permanently had the choice between wet grass (slippery), wet mud (either slippery or sucking you in) and rocks (sometimes slippery, sometimes unstable). There was no trail, only a stream. And that lasted for 4 hours (since the progress was so slow): one hour going up to the first pass, then one hour going down, then (after maybe a half hour walk on flat ground) again one hour going up to the second pass and one hour going down. As I wrote before, I arrived at the Lough Acoose B&B in an utmost state of exhaustion. I was wet all through (even though I did have good equipment, although no rain cape since you stated it was useless), and so tense I couldn't eat more than 2 bites of the wonderful meal our hostess had prepared. I went to bed with an Advil 600 (my body was cold as ice, my head was burning, and I had lower backache from falling repeatedly) and two comforters. I couldn't eat more than a few bites till 24 hours later (even with all the walking). The only positive thing  I can say about this day is a Pollyanna-like statement: Whenever I will find myself in dire circumstances, I will be able to say to myself "Well, at least I'm not in the Black Valley on that day".

What are the comments on the food throughout your holiday? Value for money, variety and so on. Have you any suggestions on how this aspect on your holiday might be improved?
The meal in the Hillcrest B&B is not very good and clearly overpriced. The meal in the Lough Acoose B&B is great. As for the other meals, they were in places where we had choices.

Please let us know how or where you first found out about Ireland Walk Hike Bike
I arranged a two week vacation in Ireland with the travel operator L'Atelier du Voyage in Lausanne, Switzerland and asked them for a 5 day walking tour as part of the holiday, and they arranged it with you.

If there is one thing you could change about your holiday, what would that be?
I think I have made that abundantly clear already.

Best regards.

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Thalie
BrightCatz
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Age : 33
Chuis où? : sur un nuage

MessageSujet: Re: Les lettres de récrimination   Mar 23 Aoû - 11:26

Oh la la ma pauvre mais quelle galère !  hein
de quoi de gâcher un séjour

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Hermione
Foodist'Catz
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Age : 57
Mood : vagabonde
Chuis où? : Lausanne, Suisse

MessageSujet: Re: Les lettres de récrimination   Mar 23 Aoû - 11:43

Ouaip. Ils viennent de me répondre, un long mail. L'extrait intéressant est celui-ci :

Citation :

we are very distressed that you had such an incredibly bad experience on your 2nd day.  The weather was not good during the time you were in Ireland which was very unfortunate - and we do our best to ring around to all our clients on bad weather days & suggest alternatives.  Unfortunately - sometimes this can take longer than we anticipate & on that day - we did the best we could - but we did not reach everyone before they started walking - yourselves included.  For that - I can only apologise.





Sérieusement ?!?

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Thalie
BrightCatz
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Age : 33
Chuis où? : sur un nuage

MessageSujet: Re: Les lettres de récrimination   Mar 23 Aoû - 11:45

surpris
heureusement qu'il n'y a aucun accident grave dans votre cas, ils sont malades !

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Cyrius
BraveCatz
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Age : 35
Mood : Plic ploc catz
Chuis où? : Au milieu

MessageSujet: Re: Les lettres de récrimination   Mar 23 Aoû - 11:52

Bigre ! Ca a du être une sacrée expédition .....  Effectivement votre sécurité était clairement en jeu !

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Colombine
BlissfulCatz
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Age : 35
Mood : love love love
Chuis où? : à l'Ouest

MessageSujet: Re: Les lettres de récrimination   Mar 23 Aoû - 12:05

facepalm sympa la réponse mélange de manque total d'organisation et de je-m'en-foutisme

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Nouvel article sur le blog qui aime les petits déjeuners ! Les trucs à ne pas dire à une copine qui vient d'accoucher
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Hermione
Foodist'Catz
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Age : 57
Mood : vagabonde
Chuis où? : Lausanne, Suisse

MessageSujet: Re: Les lettres de récrimination   Mar 23 Aoû - 12:30

Quand en plus on sait qu'on est partis à 10h, et qu'ils avaient nos numéros de portable...

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